Refund And Return Policy
Refund & Return Policy
At Ogavy, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 30 days of delivery.
To be eligible for a return:
-
The item must be unused and in its original packaging
-
Proof of purchase is required
Certain items may not be eligible for return due to hygiene or safety reasons. These exclusions will be clearly stated on the product page.
Refunds
Once your return is received and inspected:
-
You will be notified by email
-
Approved refunds will be processed to your original payment method
-
Refunds are typically completed within 5–10 business days, depending on your bank or payment provider
Return Shipping
-
Customers are responsible for return shipping costs unless the item arrived damaged or defective
-
Shipping fees are non-refundable
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos, and we will resolve the issue promptly.
How to Start a Return
Please contact us at:
support@ogavy.com